MGT 510 latest solved Quiz File

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All of them are included in ISO 9004 quality principle except;

*Leadership
Involvement of People
Cost Reduction
Process Approach

Which of the following models propose that business organizations can be viewed as complex bidirectional networks of resources, strategies, and outcomes, all linked by a series of measurable causalities and interactions?
Value-creation models

Which of the following is not included in external failure?
Customer Service
*Downtime
Field Service
Warranty Claims

Guidelines for quality management in projects are discussed in which of the following ISO family of standard.
*ISO-9000

Awards according to different requirement are discussed in which of the following ISO family of standard.
*ISO-9000

Environmental management system is discussed in which of the following ISO family of standard.
*ISO-14000 (2004)

ISO 9000 Quality Management System manual includes all of the following EXCEPT:
Quality Procedures Manual
*Quality description
Quality Work Instructions
Quality Records Manual

Whose efforts at quality improvement were supported by massive training programs and top management leadership?
Lebanese
Chinese
*Japanese
Vietnamese

Which of the following is an answer to the Third Absolute of Quality Management as summarized by Crosby; what performance standard should be used?
Conformance to requirements
Prevention
*Zero defects
Price of nonconformance

All of the following are included in prevention cost except
New product design reviews
Quality planning
*Test of purchased material
Supplier quality survey